Platform offline

Incident Report for MyOnlineStore

Resolved

This incident has been resolved.

Posted Nov 18, 2021 - 00:38 CET

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 18, 2021 - 00:25 CET

Update

We are continuing to work on a fix for this issue.

Posted Nov 17, 2021 - 23:57 CET

Identified

The issue has been identified and a fix is being implemented.

Posted Nov 17, 2021 - 23:51 CET

Investigating

Door nog onbekende oorzaak is het platform op dit moment niet beschikbaar. De winkels en de beheeromgeving zijn hierdoor niet bereikbaar. Er wordt gezocht naar de oorzaak.

EN: Due to an unknown cause, the platform is currently unavailable. The stores and the backoffice are therefore not accessible. We are investigating the cause of the issue.

Posted Nov 17, 2021 - 23:47 CET

This incident affected: Platform (Back office, Storefront, Checkout, API).