Backoffice unreachable for GO merchants

Incident Report for MyOnlineStore

Resolved

The indicent is resolved.

Posted Oct 03, 2019 - 15:30 CEST

Update

We have identified the problem and are working on a solution

Posted Oct 03, 2019 - 15:17 CEST

Identified

For a subset of customers the backoffice is temporarily not reachable. It appears that this is only limited to the merchants in the GO plan. PRO and PREMIUM merchants seem to be unaffected if they don't have a GO shop.
The stores are functioning correctly.

Posted Oct 03, 2019 - 15:16 CEST

This incident affected: Platform (Back office).