Degraded performance

Incident Report for MyOnlineStore

Resolved

This incident has been resolved.

Posted Oct 08, 2022 - 20:03 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 08, 2022 - 19:36 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Oct 08, 2022 - 19:01 CEST

Investigating

We signaleren op dit moment verminderde performance op ons platform, met name met betrekking tot PDFs en de snelheid van nieuwsbrieven. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt.

EN: We are noticing degraded performance across the platform especially with respect to newsletters and PDFs. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.

Posted Oct 08, 2022 - 18:41 CEST

This incident affected: Platform (Back office, Storefront, Checkout, API).