Products can not be saved

Incident Report for MyOnlineStore

Resolved

The issue has been resolved

Posted 4 months ago. Apr 26, 2019 - 16:31 CEST

Update

The configuration changes seem to have a positive effect. We'll keep monitoring before marking this issue as resolved.

Posted 4 months ago. Apr 26, 2019 - 12:47 CEST

Monitoring

We identified a potential problem with our caching servers. We changed the configuration and are monitoring the possible fix.

Posted 4 months ago. Apr 26, 2019 - 11:08 CEST

Investigating

Unfortunately the fix from yesterday did not have the desired outcome. We're still investigating.

Posted 4 months ago. Apr 26, 2019 - 10:16 CEST

Monitoring

We implemented a fix which should slowly refresh all sessions. In the morning we'll know if the solution has the desired outcome.

Posted 4 months ago. Apr 25, 2019 - 19:39 CEST

Update

We are continuing to investigate this issue.

Posted 4 months ago. Apr 25, 2019 - 14:22 CEST

Investigating

We see an increase in failed attempts to save products.

Posted 4 months ago. Apr 24, 2019 - 09:00 CEST

This incident affected: Platform (Backoffice).