Products can not be saved

Incident Report for MyOnlineStore

Resolved

The issue has been resolved
Posted Apr 26, 2019 - 16:31 CEST

Update

The configuration changes seem to have a positive effect. We'll keep monitoring before marking this issue as resolved.
Posted Apr 26, 2019 - 12:47 CEST

Monitoring

We identified a potential problem with our caching servers. We changed the configuration and are monitoring the possible fix.
Posted Apr 26, 2019 - 11:08 CEST

Investigating

Unfortunately the fix from yesterday did not have the desired outcome. We're still investigating.
Posted Apr 26, 2019 - 10:16 CEST

Monitoring

We implemented a fix which should slowly refresh all sessions. In the morning we'll know if the solution has the desired outcome.
Posted Apr 25, 2019 - 19:39 CEST

Update

We are continuing to investigate this issue.
Posted Apr 25, 2019 - 14:22 CEST

Investigating

We see an increase in failed attempts to save products.
Posted Apr 24, 2019 - 09:00 CEST
This incident affected: Platform (Back office).
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