Degraded performance
Incident Report for MyOnlineStore
Resolved
De storing is voorbij en het platform is weer stabiel.

EN: The incident is over and the platform is stable again.
Posted Apr 12, 2023 - 18:00 CEST
Update
We are continuing to monitor for any further issues.
Posted Apr 12, 2023 - 17:31 CEST
Monitoring
De (web)mail lijkt zich te stabiliseren. We houden de performance scherp in de gaten.

EN: The (web)mail appears to be stabilising. We are actively monitoring the performance.
Posted Apr 12, 2023 - 17:03 CEST
Identified
We hebben de oorzaak van de verstoring gevonden en zijn het probleem aan het verhelpen.

EN: We have found the cause of the incident and are applying a fix to resolve the problem.
Posted Apr 12, 2023 - 16:31 CEST
Update
We are continuing to investigate this issue.
Posted Apr 12, 2023 - 16:25 CEST
Update
We are continuing to investigate this issue.
Posted Apr 12, 2023 - 15:57 CEST
Investigating
We signaleren op dit moment verminderde performance van de (web)mail. Dit kan leiden tot langere laadtijden en in extreme gevallen tot foutmeldingen. We zijn aan het onderzoeken waar de oorzaak ligt.

EN: We are noticing degraded performance of the (web)mail. This may lead to longer loading times and in extreme cases even error messages. We are researching the cause of the incident.
Posted Apr 12, 2023 - 15:30 CEST
This incident affected: Platform (Back office, Storefront, Checkout, API).